Programs
Managing Perceptions in the Workplace ‘Don’t Judge a Book by Its Cover’
It’s been said that perception is reality. In the workplace, negative perceptions that aren’t managed become rumours, then gossip and then backbiting, which leads to destruction. Unmanaged perceptions become a reality that wasn’t intended.
How our perception, judgement and biases can shape outcomes for us personally and professionally is significant …
Isn’t it common that two people can see and hear the same thing and yet interpret it differently?
Bias, perception and judgment can often incorrectly frame a story for us in our own minds, affecting decision making, performance, productivity and relationships.
While we all probably know what bias, incorrect perception and bad judgement is, we probably haven’t taken the time to really address its effects in the workplace, nor have we looked at ways to eliminate it.
Our Soft Skills workshop called ‘Don’t Judge a Book by Its Cover’ addresses and deals with the issues in clear and actionable steps.
It’s possible to actively manage the perceptions others have of you and you have of others.
Customer Service ‘It’s all About People’
We all know what Customer Service is… well, we all know what GOOD and BAD Customer Service feels like… But, do we know why? Some people are just naturally good at ‘Customer Service’, others can learn it, easily. There are 3 important triggers to ‘Happy Customers’… Master the 3 Triggers, and master GOOD Customer Service
Media & Presentations Skills Training ‘If we Can’t See You, we Can’t Save You’
A Presentation and Media skills course helping people to communicate more effectively—to develop and deliver more effective presentations to groups and media, certainly, but also to enhance their one-on-one communication skills.
As a presentation skills and media training program, it is fun and interactive.
This program is offered in as little as three to five hours—perfect for conferences and sales meetings. There are also one-day, and two-day workshops.
Efficiency and Effectiveness Training ‘Business Resuscitation’
Business Resuscitation is a program in which the participants learn to perform cardiopulmonary resuscitation to save a life, and to save their business or team. The theory is supported by an acronym that is used in CPR, D-R-S-A-B-C-D (Danger, Response, Send for help, Airway, Breathing, Compression & Defibrillation); participants learn the steps to saving a life, and bringing life back into the business or team.
Personal Risk Management and Self-Assessment ‘Swimming Between the Flags’
A thought-provoking and enlightening program, designed to give participants the tools to constantly assess the conditions, anticipate problems, and act accordingly. A great team-building experience.
Action Planning ‘The Chain of Survival’
The Chain of survival is a perfect program for any team that needs to learn how to stop ‘talking about it’, and needs to start ‘doing it’! In Lifesaving, the chain of survival is used as a tool or guide for assessment, management and action. In collaboration with your team, we will find out what your “Chain of Survival” is.
Managing Change ‘Prevention, Recognition, Rescue & Recovery’
The 4 most important concepts in lifesaving are: Prevention, Recognition, Rescue & Recovery. This program has had great success in helping teams positively influence change in culture and motivation, by preventing complication, recognising benefit, rescuing relationships & returning to a positive environment.
Team Building and Team Bonding ‘The Patrol’
The Patrol is a program that is designed to get the most out of a team. Beach Patrols must be effective teams, lives depend on it. This program is about the collective endeavour, incorporating skills, goals, accountability, values, purpose, approach & numbers.
Effective Communication ‘Loud & Clear’
There are 5 skills to ensure effective communication. Effective communication is the giving and receiving of information in a way that is clear and easily understood by the communicator and the receiver. On the beach, effective communication is one of the lifesaver’s most effective skills. This program is designed to ensure that your people work well as a team, and have a shared understanding of roles, responsibilities and relationships.
Strategic Thinking, Planning and Doing ‘Testing the Waters’
This workshop guides participants through a series of activities including brainstorming, idea formation, and written exercises to guide development of action plans. Participants will learn a concrete strategy for action planning that allows them to focus their purpose and goals, as well as produce written plans and documentation that can be used to persuade others, garner resources, and move forward.